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- Last Post Date: May 16, 2013
Consulting Blues – The Expensive Customer
Recently I put a bid forward on a “Request For Quotation” (RFQ) as part of my telecom consulting job. Unfortunately, the potential customer’s RFQ was essentially “go watch this YouTube video, and build something like that. It should be easy, so I only want to pay $200″. The video was essentially someone talking about a proof-of-concept project they had done. None of the back-end infrastructure was discussed; it was apparently Asterisk based, and used a database of some kind to …
Posted in Information Technology, JKL-5 Group, My Own Boss
Tagged consulting, customer management, JKL5, social media
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Quick Hacks: Asterisk account codes, Ruby programming, and the Freshbooks API
I put together a quick hack last night that will help with managing truant accounts on JKL5′s “Cloudphones” SMB VoIP PBX. Ostensibly, it’s a pre-paid service for small to medium businesses, as well as a couple of residential customers. However, we have a couple of problem accounts that require checking on the accounts payable report followed by a few nagging emails to get to pay their bills at the 45 day mark. In each trunk and phone configuration, I have the customer’s …
Posted in Information Technology, JKL-5 Group, Programming, Telephony
Tagged Asterisk PBX, Cloudphones, JKL5, Ruby 1.9.x
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Clever Call Recording With Asterisk PBX
In addition to being an author, I’m also a telecom/ linux geek. Someone recently posted on “StackOverflow” that they couldn’t find a good “how-to” on call recording for Asterisk PBX systems. I’m not convinced they looked too hard, but I figured it would not take me too long to post one up. This works with both Asterisk 1.4.x and Asterisk 1.8.x. YMMV on other revs. Please note that this post is written for someone that has a basic understanding of …
Posted in Information Technology, JKL-5 Group, Telephony
Tagged Asterisk PBX, Dialplans, Examples, JKL5, Macros, Shell Scripts
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Application Programming With Ruby-Rails 3.x – SSL Securing WEBrick
I know I normally talk about my writing, or even my personal philosophy, on this site, but I do have a life as the owner of an IT consulting company. Part that involves doing custom application programming for our clients. I’m currently working on a call center applet for a customer. Because of the nature of the work, I opted to ensure that the connection was SSL secured from WEBrick out, avoiding possible issues with connection security before the proxy. I …
Posted in Information Technology, JKL-5 Group, Programming
Tagged Rails 3.x, Ruby 1.9.x, SSL
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Recovery In Progress
Well, my day went sideways this morning… a customer called at 8am to tell me his office had a fire and his server closet with his firewall and PBX got sprinklered to death. I’m getting a disaster system set up for them on one of my Cloudphones PBXs and then spending the afternoon mapping out next steps. This is going to be one of those times where 20/20 says that if the customer had prepped the disaster recovery plan in advance, …
Posted in Information Technology, JKL-5 Group
Tagged Asterisk PBX, Cloudphones, disaster recovery, JKL5, Office Networks
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