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Tag: Cloudphones

Quick Hacks: Asterisk account codes, Ruby programming, and the Freshbooks API

Post Views: 698 I put together a quick hack last night that will help with managing truant accounts on JKL5’s “Cloudphones” SMB VoIP PBX. Ostensibly, it’s a pre-paid service for small to medium businesses, as well as a couple of residential customers. However, we have a couple of problem accounts that require checking on the accounts payable report followed by a few nagging emails to get to pay their bills at the 45 day mark. In each trunk and phone configuration, I have the customer’s company name set as the “Account Code” for any call they take or make. In an IAX2 trunk, it looks like this: [example_incoming_trunk] type=user host=iax04.unlimitel.ca username=1112223333 context=call_router requirecalltoken=yes accountcode=jkl5group [example_outgoing_trunk] type=peer host=edge01.my_itsp.com secret=some9797numbers username=1112223333 accountcode=jkl5group With something like a SIP phone, it’s just as easy:…

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Recovery In Progress

Post Views: 382 Well, my day went sideways this morning… a customer called at 8am to tell me his office had a fire and his server closet with his firewall and PBX got sprinklered to death. I’m getting a disaster system set up for them on one of my Cloudphones PBXs and then spending the afternoon mapping out next steps. This is going to be one of those times where 20/20 says that if the customer had prepped the disaster recovery plan in advance, he’d be sweating a whole lot less right now.

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