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Tag: IVR Design

FAQ – Frequent Asterisk Questions – #3

Post Views: 432,658 Introduction I’m a contributor at StackOverflow, answering questions concerning the Asterisk PBX system.  These types of questions, at their core, are part of my bread-and-butter work.  I’ve been working with Asterisk since 2004 and have personally deployed it successfully in 10 different countries under a wide variety of circumstances and use-cases. Q: What Guidelines  should I follow to set up an IVR with Asterisk? IVR design in Asterisk is not difficult, but there is a bit of a “learning cliff” associated with getting your first Asterisk server up and running.  Once you are that far, then you can consider taking on an Interactive Voice Response (IVR) system. I cannot stress enough that call quality is everything. Pay to have professional grade recordings done for your IVR prompts and your announcements.…

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